Return & Refund Policy

Thank you for shopping with HEYCHY. Your satisfaction is our top priority, and we want you to love your purchase. If for any reason you’re not completely satisfied, we’re here to help with easy returns and exchanges.

📦 30-Day Return Window

You have 30 calendar days from the date your order is delivered to request a return or exchange. To qualify:

✅ Items must be unused, in their original condition, and in the original packaging.

✅ Proof of purchase (order number or receipt) is required.

🔄 How to Start a Return

1. Email us at contact@heychy.shop with your order number and reason for the return.

2. Our customer care team will provide a Return Authorization and step-by-step instructions.

🚚 Return Shipping

🔄 Customers are responsible for return shipping costs unless the return is due to our error or a defective product.

🔎 We recommend using a trackable shipping service for your protection.

💳 Refunds

✅ Once we receive and inspect your returned item, we’ll notify you about the approval or rejection of your refund.

✅ Approved refunds will be issued to your original payment method within a few business days (processing times may vary by payment provider).

🔁 Exchanges

Want a different item? Simply return your original purchase using the steps above, and place a new order for the item you prefer.

⚠️ Damaged or Defective Items

If your order arrives damaged or defective, contact us immediately at contact@heychy.shop . We’ll quickly arrange a replacement or refund at no extra cost to you.

📩 Questions?

Our friendly support team is ready to help at contact@heychy.shop