Cancellation Policy
At HEYCHY, we understand that sometimes plans change. If you need to cancel your order, please review our policy carefully to ensure a smooth process.
⏳ Cancellation Timeframe
✅ You may cancel your order within 1 hour of placing it.
✅ We process orders quickly to ensure fast delivery, so cancellations outside this window may not be possible.
📧 How to Cancel an Order
✅ Email us immediately at 📩 contact@heychy.shop with:
1. Your order number
2. The request to cancel
Our customer support team will check your order status and, if still within the 1-hour timeframe, assist with the cancellation.
💸 Refund for Cancelled Orders
1. If your cancellation is successful within the 1-hour window, we will issue a full refund to your original payment method.
2. Please allow 3–5 business days for the refund to reflect in your account, depending on your bank or payment provider.
❗ Late Cancellations
1. Orders cannot be guaranteed for cancellation after the 1-hour window, as they may have already entered processing or shipping.
2. If your order has been processed or shipped, please refer to our Return & Refund Policy for guidance on returning the item.
📌 Policy Updates
HEYCHY reserves the right to modify or update this Cancellation Policy at any time. Changes take effect immediately upon posting on heychy.shop.
🤝 Need Help?
For cancellation requests or questions, contact our customer service team at:
📩 contact@heychy.shop
We’re here to assist you!