FAQ
❓ How do I track my order?
You can track your order on our Track Your Order page. Simply enter your tracking number to get the latest updates on your shipment status.
💳 What payment methods do you accept?
We accept all major credit cards:
✅ Visa
✅ Mastercard
✅ American Express (AMEX)
✅ Apple Pay
✅ Google Pay
✅ PayPal
We do not accept personal checks, money orders, debit card payments, or cash on delivery.
🔒 How secure is my online order?
All payments are SSL-encrypted for maximum security. Your payment details are transmitted securely to our payment processor and are never stored on our servers.
⏳ When is my credit card charged?
Your credit card will be charged within 24 hours of placing your order.
🏷 Can I use multiple discount codes on one order?
No. Only one promotion or discount code may be applied per order unless otherwise stated.
📦 What if I have missing items in my order?
If an item is missing from your package, please contact us immediately at contact@heychy.shop
💱 Are there any exchange rates?
All transactions are processed in USD (United States Dollars). If your credit card uses another currency, your total will be calculated based on your bank’s daily exchange rate at the time of transaction.
✏️ How do I change or cancel my order?
To cancel your order, contact us at contact@heychy.shop immediately.
⚠️ Important:
❌ Orders canceled after placement may incur a 30% cancellation fee due to processing charges.
✅ Orders already packed or shipped cannot be canceled.
🏡 Can I change my shipping address after placing an order?
Shipping addresses cannot be changed after your order has been processed or shipped. Please ensure your shipping details are correct before confirming your purchase.